Finto Terms of Use
for Customers
Finto Terms of Use
for Customers
1. General Terms and Conditions (GTC) of Finto GmbH
These General Terms and Conditions (“GTC”) govern the use of the software-as-a-service solutions and related services provided by Finto GmbH (“Finto”) by business customers (“Customer”).
Deviating agreements (e.g. scope of services, pricing, contract term) shall only apply if expressly set out in a written contract.
These GTC apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
2. Subject Matter of the Contract
Finto provides the Customer with a cloud-based platform that enables accounting and financial processes to be digitized and automated using artificial intelligence.
The general services include in particular:
Provision and operation of the SaaS solution via data centers in the EU (ISO 27001 certified),
Regular updates, maintenance, and security measures,
Access via web browser and/or API,
Support during service hours (Mon–Fri, 9 a.m.–5 p.m., excluding German public holidays),
Optional training and onboarding support.
The specific scope of functions is defined in the respective contract or offer.
3. Usage Rights and Ownership
The Customer receives a non-exclusive, non-transferable right to use the software, limited to the duration of the contract.
All rights to the software, including source code, database structures, and designs, remain with Finto.
The Customer may use the software solely for its intended purpose.
Transfer, sublicensing, or reproduction is not permitted.
Data entered into the platform by the Customer remains the property of the Customer.
4. Data Protection and Data Security
Finto processes personal data exclusively in accordance with applicable data protection laws (in particular GDPR) and pursuant to the data processing agreement (DPA).
Server location is within the European Union.
After termination of the contract, customer data will be provided upon request or deleted after statutory retention periods expire.
5. Availability and Support
Finto aims to maintain platform availability of 99% during service hours.
Exclusions include maintenance work, force majeure, or events beyond Finto’s control.
Support is available during service hours via email and telephone in German or English.
6. Term and Termination
The contract term is defined in the respective agreement.
It automatically renews for 12 months unless terminated in writing with three months’ notice prior to the end of the term.
The right to extraordinary termination for good cause remains unaffected.
After contract termination, the Customer may request a data export file within 60 days.
7. Liability
Finto shall have unlimited liability for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of slight negligence, liability is limited to typical and foreseeable contractual damages.
The maximum liability is limited to the fees paid during the last contractual year.
Finto shall not be liable for loss of profit, data loss, or indirect damages unless caused by gross negligence.
Liability under the German Product Liability Act remains unaffected.
8. Confidentiality
Both parties undertake to keep all confidential information received in connection with the cooperation strictly confidential and to use it solely for the performance of the contract. This obligation continues beyond the termination of the agreement.
9. Reference Use
The Customer permits Finto to use its name and logo in reference lists (e.g. website, presentations). Consent may be withdrawn at any time with 30 days’ written notice.
10. Changes to These Terms
Finto may amend these GTC if required due to changes in legal requirements, technological developments, or market conditions. The Customer will be informed at least 30 days prior to the changes taking effect. If the Customer does not object, the changes shall be deemed accepted.
11. Final Provisions
Amendments and additions to the contract must be made in writing.
This agreement is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
To the extent permitted by law, the place of jurisdiction shall be the registered office of Finto.
Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
1. General Terms and Conditions (GTC) of Finto GmbH
These General Terms and Conditions (“GTC”) govern the use of the software-as-a-service solutions and related services provided by Finto GmbH (“Finto”) by business customers (“Customer”).
Deviating agreements (e.g. scope of services, pricing, contract term) shall only apply if expressly set out in a written contract.
These GTC apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
2. Subject Matter of the Contract
Finto provides the Customer with a cloud-based platform that enables accounting and financial processes to be digitized and automated using artificial intelligence.
The general services include in particular:
Provision and operation of the SaaS solution via data centers in the EU (ISO 27001 certified),
Regular updates, maintenance, and security measures,
Access via web browser and/or API,
Support during service hours (Mon–Fri, 9 a.m.–5 p.m., excluding German public holidays),
Optional training and onboarding support.
The specific scope of functions is defined in the respective contract or offer.
3. Usage Rights and Ownership
The Customer receives a non-exclusive, non-transferable right to use the software, limited to the duration of the contract.
All rights to the software, including source code, database structures, and designs, remain with Finto.
The Customer may use the software solely for its intended purpose.
Transfer, sublicensing, or reproduction is not permitted.
Data entered into the platform by the Customer remains the property of the Customer.
4. Data Protection and Data Security
Finto processes personal data exclusively in accordance with applicable data protection laws (in particular GDPR) and pursuant to the data processing agreement (DPA).
Server location is within the European Union.
After termination of the contract, customer data will be provided upon request or deleted after statutory retention periods expire.
5. Availability and Support
Finto aims to maintain platform availability of 99% during service hours.
Exclusions include maintenance work, force majeure, or events beyond Finto’s control.
Support is available during service hours via email and telephone in German or English.
6. Term and Termination
The contract term is defined in the respective agreement.
It automatically renews for 12 months unless terminated in writing with three months’ notice prior to the end of the term.
The right to extraordinary termination for good cause remains unaffected.
After contract termination, the Customer may request a data export file within 60 days.
7. Liability
Finto shall have unlimited liability for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of slight negligence, liability is limited to typical and foreseeable contractual damages.
The maximum liability is limited to the fees paid during the last contractual year.
Finto shall not be liable for loss of profit, data loss, or indirect damages unless caused by gross negligence.
Liability under the German Product Liability Act remains unaffected.
8. Confidentiality
Both parties undertake to keep all confidential information received in connection with the cooperation strictly confidential and to use it solely for the performance of the contract. This obligation continues beyond the termination of the agreement.
9. Reference Use
The Customer permits Finto to use its name and logo in reference lists (e.g. website, presentations). Consent may be withdrawn at any time with 30 days’ written notice.
10. Changes to These Terms
Finto may amend these GTC if required due to changes in legal requirements, technological developments, or market conditions. The Customer will be informed at least 30 days prior to the changes taking effect. If the Customer does not object, the changes shall be deemed accepted.
11. Final Provisions
Amendments and additions to the contract must be made in writing.
This agreement is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
To the extent permitted by law, the place of jurisdiction shall be the registered office of Finto.
Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.